At Midhuna Masala, we take great pride in delivering the finest traditional stone-ground spices to your doorstep. We understand that there may be occasions when you need to cancel or return an order. This policy outlines the terms and conditions for cancellations, returns, and refunds. Please note that as our products are consumable food items, certain restrictions apply to maintain quality and safety standards.
Order Cancellation
You may cancel your order subject to the following conditions:
✓ Cancellation Before Dispatch
Orders may be cancelled free of charge at any time before the order is dispatched. A full refund will be initiated to your original payment method within 5–7 business days.
⚠ Cancellation After Dispatch
Once an order has been dispatched, it cannot be cancelled. In such cases, you may refuse delivery, and a refund will be processed after the product is returned to our facility, minus applicable shipping charges.
If a package is returned to us due to an incorrect/incomplete address provided by the customer, or failure to accept delivery after multiple attempts, a refund will be issued minus the forward and return shipping charges.
To cancel an order, please contact our support team at midhunamasala1977@gmail.com with your order number.
Return Policy
Due to the perishable and consumable nature of our spice products, we maintain a strict return policy to ensure food safety and hygiene. Returns are accepted only under the following circumstances:
- Damaged Products: If the product was damaged during transit (broken seal, torn packaging, spillage)
- Wrong Product: If you received a product different from what was ordered
- Quality Issues: If the product appears significantly different from the description (contamination, foul smell, visible defects)
- Expired Products: If the product received is past its expiry or best-before date
✗ Returns NOT Accepted
- Products opened or used by the customer
- Change of mind after delivery
- Minor variations in colour, texture, or aroma (natural for hand-crafted spices)
- Products where the return request is raised beyond the specified timeframe
Return Process
To initiate a return, please follow these steps:
Report the Issue
Verification
Approval & Pickup
Inspection
Refund Policy
Refunds are processed as follows:
| Scenario | Refund Amount | Timeline |
|---|---|---|
| Cancellation before dispatch | Full refund (100%) | 5–7 business days |
| Refused delivery / cancellation after dispatch | Order amount minus shipping charges | 7–10 business days |
| Damaged / wrong / defective product | Full refund or free replacement | 5–7 business days (after inspection) |
| Partial order issues | Refund for affected item(s) only | 5–7 business days |
Refunds will be credited to the original payment method used during purchase. Please allow additional time for your bank or payment provider to process the credit.
Non-Refundable Items
The following items and scenarios are not eligible for a refund:
- Products purchased during clearance sales or promotional offers (unless defective)
- Gift cards or store credits
- Shipping charges (except in cases of our error)
- Products damaged due to mishandling by the customer after delivery
Replacement Policy
In cases where a refund is not preferred, we offer a one-time replacement of the product at no additional cost. Replacements are subject to product availability. If the original product is out of stock, a full refund will be processed instead.
Late or Missing Refunds
If you have not received your refund within the stated timeline, please:
- Check your bank account or payment method statement
- Contact your bank or credit card company, as processing times may vary
- If you have completed these steps and still have not received your refund, contact us at midhunamasala1977@gmail.com
Contact Us
For any cancellation, return, or refund-related queries, please reach out to us:
Midhuna Masala — Customer Support
Email: midhunamasala1977@gmail.com
Working Hours: Monday to Saturday, 9:00 AM – 6:00 PM IST
Please keep your order number, payment receipt, and any supporting photographs ready when contacting us for faster resolution.